Terms of Service

1. Agreement to Terms

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and any policies referenced herein, including our Privacy Policy.

We may update these Terms from time to time. We will update the "Last updated" date. Your continued use of the Service after changes become effective constitutes acceptance of the updated Terms.

2. Eligibility

You must be at least 18 years old and have the legal capacity to enter into these Terms. If you use the Service on behalf of an entity, you represent that you have authority to bind that entity to these Terms.

3. The Service (What ShipProof Does)

ShipProof is a launch content and social proof platform that helps indie hackers and startups generate AI-powered launch copy, collect community feedback, and display testimonials on their websites through embeddable widgets and public Wall pages.

Core capabilities include:

• AI-powered launch content generation for Product Hunt, Reddit, Hacker News, Twitter/X, and IndieHackers
• Social proof collection (text, URL, screenshot)
• Embeddable widget for displaying proofs on external websites
• Public Wall of Proof pages
• Tag-based organization and version history

Important: ShipProof uses third-party AI services (Anthropic Claude API) to generate launch content. AI-generated content is produced by the third-party AI provider and should be reviewed and edited by you before publishing. ShipProof does not guarantee the accuracy, appropriateness, or effectiveness of AI-generated content.

4. Account Registration and Security

You may be required to create an account (e.g., via our authentication provider Clerk). You agree to provide accurate, current, and complete information and to keep it updated.

You are responsible for:

• Maintaining the confidentiality of your credentials
• All activity occurring under your account
• Any content you publish or embed using the Service

You must promptly notify us of any suspected unauthorized access or security breach.

5. Subscription Plans, Fees, and Payment

ShipProof offers Free, Pro, and Business plans. Plan features, limits, and pricing are described on our website and may change over time.

5.1 Payment Processor

Paid subscriptions are billed through Stripe. By subscribing, you authorize ShipProof (through Stripe) to charge your selected payment method on a recurring basis until you cancel or your subscription ends.

5.2 Taxes

Prices are listed in U.S. dollars unless otherwise stated. We may collect applicable taxes (e.g., sales tax/VAT) when required.

5.3 Upgrades, Downgrades, and Proration

• Upgrades may take effect immediately and may be prorated depending on plan configuration and Stripe settings.
• Downgrades generally take effect at the end of the current billing period unless explicitly stated otherwise in the dashboard.
• If a downgrade reduces your allowed quotas (e.g., number of products, proofs, or wall pages), you may be required to remove or disable resources above the new plan limits before the downgrade can complete.

5.4 Cancellation

You may cancel a paid subscription at any time through your account settings (or by contacting us). Unless required by law, we do not provide refunds for partial billing periods.

6. Acceptable Use

You agree not to use the Service to:

1. Violate any law, regulation, or third-party rights
2. Circumvent, disable, or interfere with security or access controls
3. Post or embed false, misleading, or fabricated testimonials or reviews
4. Reverse engineer, decompile, or attempt to extract source code except where prohibited by law
5. Introduce malware, abuse traffic, spam, or automated requests that degrade service integrity
6. Evade plan limits, usage restrictions, or billing controls
7. Use AI-generated content to harass, defame, or mislead others
8. Use the Service to compete with ShipProof using non-public information
9. Harvest or scrape the dashboard, widgets, or APIs in a manner that imposes unreasonable load

We may suspend or terminate access if we believe you are violating these Terms.

7. User Content and Social Proof

7.1 Content You Submit

You may submit text, URLs, screenshots, and other content ("User Content") to the Service as social proof or launch content. You represent that you have the right to use and display such content.

7.2 Public Display

Social proof you approve may be displayed publicly through embeddable widgets and Wall pages. You are solely responsible for ensuring that displayed content is accurate, not misleading, and does not violate any third-party rights. You should obtain appropriate consent before publicly displaying another person's name, likeness, or testimonial.

7.3 AI-Generated Content

Launch content generated by the AI feature is produced by third-party AI providers and provided as a starting point. You are responsible for reviewing, editing, and verifying all AI-generated content before publishing it on any platform. ShipProof does not guarantee the accuracy or suitability of AI-generated content.

8. Data, Logging, and Privacy

ShipProof collects and processes data necessary to operate the Service, including:

• Account information and preferences
• Products, proofs, tags, and launch content you create
• Widget and Wall configuration and usage data
• AI generation metadata (token counts, timestamps)

You retain ownership of your data. We do not claim ownership over your content, proofs, or business data.

For details on how we collect and process data, see our Privacy Policy.

9. Third-Party Services

The Service integrates with third-party services (e.g., Clerk for authentication, Stripe for payments, Anthropic for AI content generation, Cloudflare for storage). Your use of third-party services is subject to their respective terms and privacy policies. ShipProof does not control and is not responsible for third-party services' availability, security, or practices.

10. Intellectual Property

The Service (including software, design, text, and logos) is owned by ShipProof or its licensors and is protected by intellectual property laws. Subject to these Terms, ShipProof grants you a limited, non-exclusive, non-transferable license to access and use the Service for your internal business purposes.

You may not copy, modify, distribute, sell, or lease any part of the Service except as expressly permitted by these Terms.

11. Feedback

If you provide feedback, ideas, or suggestions, you grant ShipProof a perpetual, worldwide, royalty-free right to use them without restriction or compensation.

12. Service Availability; Changes

We strive to maintain high availability, but the Service is provided on an "as available" basis. We may modify, suspend, or discontinue parts of the Service at any time. We are not liable for interruptions or downtime.

13. Termination

We may suspend or terminate your access to the Service at any time with or without notice if we believe you violated these Terms or pose a risk to the Service.

Upon termination:

• Your right to use the Service stops immediately
• Embedded widgets and Wall pages associated with your account may be deactivated
• Some provisions (e.g., fees owed, disclaimers, limitation of liability, indemnity, dispute resolution) survive termination

14. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, secure, error-free, or that AI-generated content will be accurate, complete, or suitable for any particular purpose.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SHIPPROOF AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID TO SHIPPROOF IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain limitations; in those cases, these limitations apply to the fullest extent permitted by law.

16. Indemnification

You agree to defend, indemnify, and hold harmless ShipProof and its affiliates, officers, directors, employees, and agents from and against any claims, damages, liabilities, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the Service
• Your violation of these Terms
• Your violation of third-party rights or laws
• Content you submit, display, or embed through the Service

17. DMCA / Copyright Complaints

If you believe content available through the Service infringes your copyright, please contact us with sufficient detail so we can investigate and respond appropriately.

18. Electronic Communications

By using the Service, you consent to receive communications electronically (e.g., email, dashboard notices). You agree that electronic communications satisfy any legal requirement for written notice.

19. Governing Law; Venue

These Terms are governed by the laws of the State of California, without regard to conflict of laws principles.

Any dispute arising out of or relating to these Terms or the Service will be brought in the state or federal courts located in San Francisco County, California, and you consent to personal jurisdiction and venue in those courts.

20. Dispute Resolution; Arbitration; Class Action Waiver

20.1 Informal Resolution (30-Day Good-Faith Negotiation)

To expedite resolution and reduce the cost of any dispute, controversy, or claim arising out of or relating to these Terms or the Service (each, a "Dispute"), you and ShipProof agree to first attempt to resolve the Dispute informally and in good faith for at least thirty (30) days before initiating arbitration or litigation.

Informal negotiations begin upon written notice from one party to the other describing the nature of the Dispute and the relief sought. You agree to send such notice to [email protected], and we will respond using the contact information associated with your account.

If the Dispute is not resolved within thirty (30) days after notice is sent, either party may proceed to arbitration as set forth below.

20.2 Binding Arbitration

Except for the excluded disputes described in Section 20.5, all Disputes shall be finally and exclusively resolved by binding arbitration, rather than in court.

You understand and agree that by accepting these Terms, you and ShipProof are each waiving the right to a trial by jury or to participate in a class action.

The arbitration shall be administered by the American Arbitration Association ("AAA") and conducted under the AAA Commercial Arbitration Rules, or, if applicable, the AAA Consumer Arbitration Rules, as in effect at the time arbitration is initiated. The AAA rules are available at https://www.adr.org.

20.3 Arbitration Procedures and Location

• Arbitration may be conducted in person, by submission of documents, by telephone, or by video conference, at the arbitrator's discretion.
• Unless otherwise required by law or AAA rules, the arbitration shall take place in San Francisco, California, or another mutually agreed location.
• The arbitrator shall issue a written decision stating the essential findings and conclusions on which the award is based.
• The arbitrator must follow applicable law, and the award may be challenged if the arbitrator fails to do so.

Judgment on the arbitration award may be entered in any court having jurisdiction.

20.4 Fees and Costs

Each party shall bear its own attorneys' fees and costs, unless the arbitrator determines otherwise in accordance with applicable law or AAA rules.

AAA filing, administrative, and arbitrator fees shall be allocated according to AAA rules, subject to any limits imposed by applicable law.

20.5 Exceptions to Arbitration

The following Disputes are not subject to the above arbitration requirements:

1. Claims seeking to enforce or protect a party's intellectual property rights (including trademarks, copyrights, trade secrets)
2. Claims related to unauthorized access, misuse, or abuse of the Service, including security breaches or credential misuse
3. Claims seeking injunctive or equitable relief to prevent imminent harm
4. Claims that cannot be arbitrated under applicable law

For these excluded matters, either party may bring claims in the courts specified in Section 19 (Governing Law; Venue).

20.6 Class Action Waiver

To the fullest extent permitted by law:

• All Disputes must be brought on an individual basis only, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative action.
• The arbitrator may not consolidate claims of more than one person or preside over any form of representative or class proceeding.

If this class action waiver is found to be unenforceable, then the entirety of this arbitration provision shall be null and void, and the Dispute shall be resolved in court.

20.7 Time Limitation on Claims

Any Dispute must be initiated within one (1) year after the cause of action arises. Claims not brought within this period are permanently barred, to the fullest extent permitted by law.

20.8 Survival

This Dispute Resolution section shall survive termination of your account or these Terms.

21. Contact

Questions about these Terms: [email protected]