Privacy Policy

1. Information We Collect

1.1 Information You Provide to Us

When you register for or use the Service, we may collect:

• Name
• Email address
• Account preferences and settings
• Communications you send to us (e.g., support emails)

Authentication is provided via Clerk, which acts as our identity provider.

1.2 Content You Create and Submit

When you use ShipProof, you create and submit content that we store to provide the Service:

• Product information (name, URL, description, target audience)
• Launch content drafts and confirmed versions (AI-generated and user-edited text)
• Social proof content (testimonial text, source URLs, screenshots)
• Author information for proofs (name, title, avatar URL)
• Tags, widget configurations, and Wall settings

Social proof that you approve may be displayed publicly through embeddable widgets and Wall pages. You control which proofs are displayed.

1.3 Usage and Technical Data

We collect usage metadata to operate and improve the Service, including:

• AI generation counts and timestamps
• Widget and Wall page view counts
• Feature usage patterns
• IP address and user agent (for security and auditing)

1.4 AI-Generated Content

When you use the launch content generator, your product information and launch notes are sent to Anthropic's Claude API to generate platform-specific content. The generated content is stored in your account as drafts and versions. Anthropic's use of data is governed by their privacy policy.

1.5 Image Storage

Screenshots uploaded as social proof are stored on Cloudflare R2. Images are associated with your account and product, and may be displayed publicly through widgets and Wall pages if you approve the associated proof.

1.6 Billing Information

All payment processing is handled by Stripe.

We store only:

• Stripe customer ID
• Subscription plan
• Billing status

We do not store credit card numbers or payment instrument details.

Stripe's Privacy Policy: https://stripe.com/privacy

2. How We Use Your Information

We use collected information to:

• Provide, operate, and maintain the Service
• Authenticate users and manage accounts
• Generate AI-powered launch content on your behalf
• Store and display social proof through widgets and Wall pages
• Process subscriptions and billing
• Enforce plan limits and usage restrictions
• Send service-related notifications
• Improve Service reliability and features
• Detect and prevent fraud, abuse, or security incidents
• Comply with legal obligations

3. Legal Basis for Processing (U.S. Users)

We process personal information based on:

• Performance of a contract (providing the Service)
• Legitimate business interests (security, billing, analytics)
• Legal compliance obligations

ShipProof does not currently market or target users in the European Union.

4. Sharing of Information

We share information only in the following limited circumstances:

Service Providers

• Clerk — authentication and user identity
• Stripe — subscription billing and payments
• Anthropic — AI content generation (Claude API)
• Cloudflare — image storage (R2) and CDN
• Railway / Vercel — hosting and infrastructure

Public Display

Social proof content you approve is displayed publicly through widgets and Wall pages. This is a core feature of the Service and is under your control — you choose which proofs to approve and display.

Legal Requirements

We may disclose information if required by law, subpoena, court order, or governmental request.

We do not sell personal information and do not share data with advertisers.

5. Cookies and Tracking Technologies

We use essential cookies only, primarily for authentication and session management via Clerk.

We do not use:

• Advertising cookies
• Cross-site tracking
• Behavioral profiling

We do not respond to "Do Not Track" signals, as there is no consistent industry standard.

6. Data Retention

We retain information only as long as necessary to provide the Service:

• Product, proof, and launch content data: retained while your account is active
• Uploaded images: retained while the associated proof exists
• Account data: retained while your account is active

Upon account deletion, personal data and content are removed within 30 days, unless retention is required by law or legitimate business purposes.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your personal data
• Export your content data
• Restrict certain processing activities

Requests may be submitted to [email protected]. We may require identity verification before fulfilling requests.

8. Children's Privacy

The Service is not intended for individuals under 16 years of age.

We do not knowingly collect personal information from children. If such data is discovered, it will be deleted promptly.

9. International Data Transfers

ShipProof is hosted in the United States.

By using the Service, you acknowledge that your data will be processed and stored in the United States.

10. Security Measures

We implement industry-standard safeguards, including:

• Encrypted data transmission (HTTPS)
• Secure authentication via Clerk
• Payment data handled exclusively by Stripe (PCI-compliant)
• Image storage on Cloudflare R2 with access controls
• Structured logging for security monitoring

No system is 100% secure, but we continuously improve our security posture.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Material changes will be posted on this page with an updated "Last updated" date.

Continued use of the Service constitutes acceptance of the updated policy.

12. Contact Information

If you have questions or concerns regarding this Privacy Policy, please contact:

Email: [email protected]

Website: https://shipproof.io